WHERE CAN I FIND YOUR STORE?
Our store is located at 24 Elizabeth Street in Wellington, open 5 days a week we aim to make zero waste accessible!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
You should receive your order within 2-5 business days.
Covid-19 Update: We are continuing to only shipping orders every Monday and Wednesday to do our bit to lessen the burden on our courier system which has been under pressure since lockdown due to reduced staffing and higher than normal packages to deliver.
WHAT CURRENCY WILL I BE CHARGED IN?
As we only ship within New Zealand, you can only check out in NZD. You can read more about why we only ship within New Zealand here.
WHAT IS YOUR RETURN + EXCHANGE POLICY?
Due to the nature of our products we do not offer returns or exchanges unless the goods are faulty. If you have a problem with a product in your order then please contact email@example.com and quote the order number within 7 days of delivery and we will do our best to resolve the issue.
IS YOUR PACKAGING SUSTAINABLE?
The short answer is yes! The long answer can be found here.
Covid-19 Update: During this time we are making sure that all packaging materials have been on our premises for at least one week, to ensure that re-using materials does not come with any risks.
CAN I RETURN MY EMPTY JARS AND BOTTLES?
Yes! We take back almost all of bottles and jars from products we make and sell. You can find out more here.
MY QUESTION ISN’T LISTED HERE?
No problem! Simply reach out to us on firstname.lastname@example.org or through our contact us page with your questions and we will get back to you as soon as possible.