WHERE CAN I FIND YOUR STORE?
Our store is located at 24 Elizabeth Street in Wellington, open 7 days a week we aim to make zero waste accessible!
Covid-19 Update: During Alert Level 2 and 3 we are closed to the public but are open for contactless pick up and we can open the store by appointment for refillery purchases. We have made the decision not to reopen to the public during level 2 due to the package free nature of many of our products.
During Alert Level 4 we have been deemed a essential online service and can continue to ship all orders. We have added our refillery products to our website so these can still be purchased plastic free during this time.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
You should receive your order within 2-5 business days.
Covid-19 Update: We are currently only shipping orders every Monday and Wednesday to do our bit to lessen the burden on our courier system. We are currently seeing a delay of 2-5 days on the delivery off parcels due to the system being overwhelmed. We hope this will lessen during Alert Level 2 as stores reopen.
WHAT CURRENCY WILL I BE CHARGED IN?
As we only ship within New Zealand, you can only check out in NZD. You can read more about why we only ship within New Zealand here.
WHAT IS YOUR RETURN + EXCHANGE POLICY?
Due to the nature of our products we do not offer returns or exchanges unless the goods are faulty. If you have a problem with a product in your order then please contact firstname.lastname@example.org and quote the order number within 7 days of delivery and we will do our best to resolve the issue.
IS YOUR PACKAGING SUSTAINABLE?
The short answer is yes! The long answer can be found here.
Covid-19 Update: During this time we are making sure that all packaging materials have been on our premises for at least one week, to ensure that resusing materials does not come with any risks.
MY QUESTION ISN’T LISTED HERE?
No problem! Simply reach out to us on email@example.com or through our contact us page with your questions and we will get back to you as soon as possible.