Returns, refunds and cancellations.
We want you to feel confident shopping with The Minimal Co. Before placing an order, please take a moment to review our returns and refund policy.
Shop products
We do not offer change-of-mind returns or exchanges, so please choose carefully before placing your order.
Faulty items
If something arrives faulty or damaged, please contact us and we’ll do our best to resolve it.
Studio bookings
Studio bookings require a 50% non-refundable booking payment to secure your date.
Shop product returns
Due to the nature of our products, we do not offer refunds, exchanges, or store credit for change-of-mind purchases.
Sale items are final sale and cannot be returned, exchanged, or refunded unless required under New Zealand consumer law.
Gift cards are non-refundable and cannot be exchanged for cash.
If you have a concern about your order, please contact us and include your order number where possible.
Contact UsFaulty or damaged items
We carefully inspect all products before they leave our studio. However, if your order arrives damaged or you believe an item is faulty, please contact us as soon as possible.
Where a product is found to be faulty, damaged, or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, we will work with you to provide an appropriate remedy. Depending on the circumstances, this may include repair, replacement, store credit, or a refund.
Please include photos where possible to help us assess the situation quickly.
Studio bookings
All Studio hire bookings require a 50% non-refundable booking payment to secure your date.
Booking payments are non-refundable, including in the event of:
- Change of mind
- Weather
- Venue changes
- Reduced guest numbers
- Event postponement
- Event cancellation
Where sufficient notice is provided, we may be able to accommodate a date change. Date changes are subject to availability and are offered at our discretion.
Security bonds, damage and late returns
Some specialty hire items require a refundable security bond. Security bonds are generally refunded within 5 business days following the return and inspection of items, provided no significant damage, loss, excessive cleaning requirements, or missing components are identified.
Responsibility for hired items transfers to the customer from the time of collection or delivery until all items are returned and accepted back by The Minimal Co.
Additional charges may apply where items are returned late, damaged, lost, stolen, or require repair or replacement.
Capture Kits and guest-operated products
Capture Kits, Keepsake Kits, Audio Guest Books and similar products are designed to create candid, guest-led memories and experiences.
Because these products are film-based, guest-operated, or used in live event environments, results can vary. Variations in image quality, audio quality, footage quality, lighting, guest participation, and recording outcomes are considered part of the intended experience rather than faults.
For full booking terms, care requirements, cancellation conditions, and liability information, please refer to our Studio Hire Terms & Conditions.
Common questions
Can I return an item if I change my mind?
No. We do not offer change-of-mind returns or exchanges, so please choose carefully before placing your order.
Can I return a sale item?
Sale items are final sale and cannot be returned unless required under New Zealand consumer law.
Are gift cards refundable?
No. Gift cards are non-refundable.
Can I change the date of my Studio booking?
Where enough notice is provided, we may be able to accommodate a date change subject to availability.
What happens if a hired item is damaged or lost?
Repair or replacement costs may apply. Where possible, we will always aim to repair rather than replace.