Returns & Refunds

Returns, refunds and cancellations.

We hope you love your purchase. Many of the items we stock are chosen to be used, kept and gifted, and we take great care in packing and sending every order.

If something isn’t quite right, please get in touch. We’re always happy to help.

01

Retail returns

Unused items may be returned within 14 days of delivery. Return shipping costs, duties, taxes and customs charges remain the responsibility of the customer.

02

Faulty items

If something arrives faulty, damaged or incorrect, please contact us within 7 days of delivery.

03

Studio bookings

Studio bookings require a 50% non-refundable booking payment to secure your date. Full terms and conditions will be available on enquiry.

Retail returns

If you change your mind, unused items may be returned within 14 days of delivery.

Returned items must:

  • be unused and in original condition
  • be returned in original packaging where possible
  • include any tags, labels or accessories
  • not show signs of use or damage

Return shipping costs are the responsibility of the customer.

For international orders, any duties, taxes or customs charges associated with a return remain the responsibility of the customer.

Archive Collection items, clearance items, gift cards, personalised products and products marked as final sale cannot be returned for change of mind.

Faulty or damaged items

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery and include photographs where possible.

Where a product is found to be faulty, damaged, or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, we will work with you to provide an appropriate remedy. Depending on the circumstances, this may include repair, replacement, store credit, or a refund.

The Minimal Studio

Studio bookings

All Studio hire bookings require a 50% non-refundable booking payment to secure your date.

Booking payments are non-refundable, including in the event of:

  • Change of mind
  • Weather
  • Venue changes
  • Reduced guest numbers
  • Event postponement
  • Event cancellation

Where sufficient notice is provided, we may be able to accommodate a date change. Date changes are subject to availability and are offered at our discretion.

Full Studio terms and conditions are provided during the enquiry and booking process and may vary depending on the type of booking.

The Minimal Studio event hire

Consumer guarantees

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act or any other applicable consumer protection legislation.

Need help?

If you have any questions about your order, would like to arrange a return, or have questions about a Studio booking, please contact us.

hello@theminimal.co.nz

Contact us

For our complete retail refund policy, including full terms and conditions, please see our Refund Policy.