Refund policy

We hope you love your purchase. Many of the items we stock are chosen to be used, kept and gifted, and we take great care in packing and sending every order.

If something isn’t quite right, please get in touch. We’re always happy to help.

Change of mind returns

If you change your mind, unused items may be returned within 14 days of delivery.

Returned items must:

  • be unused and in original condition
  • be returned in original packaging where possible
  • include any tags, labels or accessories
  • not show signs of use or damage

Return shipping costs are the responsibility of the customer.

Once a returned item has been received and inspected, we will issue a refund to the original payment method.

Shipping charges are non-refundable.

Orders already dispatched

Orders may be cancelled before they have been packed and fulfilled.

Once an order has been dispatched, it cannot be cancelled. However, eligible items may still be returned in accordance with our return policy.

Faulty or damaged items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery and include photographs where possible.

Where a product is found to be faulty, damaged, or does not meet the guarantees provided under the New Zealand Consumer Guarantees Act, we will work with you to provide an appropriate remedy, which may include:

  • replacement
  • repair
  • store credit
  • refund

Final sale items

The following items cannot be returned for change of mind:

  • Archive Collection items
  • clearance or final sale items
  • gift cards
  • personalised or custom-made products
  • products marked as final sale

These exclusions do not affect your rights under New Zealand consumer law.

International orders

International customers are responsible for return shipping costs and any duties, taxes, or customs charges associated with returned items.

Consumer guarantees

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act or any other applicable consumer protection legislation.

Contact us

If you have any questions about your order or would like to arrange a return, please contact us at:

hello@theminimalco.co.nz